Terms and Conditions

The Customer hereby agrees to be bound by the terms of this Agreement, including, without limitation, the Limitation on Liability provision and all other terms and conditions set forth on this Agreement. Suncoast Auto Transport will not be the actual transporter of the Customer’s vehicle and, Suncoast Auto Transport as a broker, may obtain, on the Customer’s behalf, the services of an independent vehicle transporter (the “Network Carrier”) to pick up, move, and deliver the Customer’s vehicle. Suncoast Auto Transport does not guarantee, nor act as a guarantor of the Network Carrier’s Performance. Any contract or agreement entered into between the Customer and the Network Carrier shall not affect or change the terms of this Agreement or in any way bind Suncoast Auto Transport.

Charges and Cancellation

The deposit amount will not be charged until the Network Carrier is scheduled for pick up. The amount described in this Agreement as the “Deposit” represents only a portion of the Customer’s financial obligations. The Customer may cancel this Agreement without penalty, if Suncoast Auto Transport cannot dispatch the vehicle within 7 days after the first available pick up date. The customer can not cancel this agreement to go with a different broker at any time and doing so will result in the deposit being charged and not refundable to the customer. The Agreement runs continuous until the Customer cancels the Agreement. All cancellation notices must be received in writing via email to our Customer Service Department or the Booking Agent. If Customer’s vehicle is assigned to a Network Carrier before he/she emails the cancellation notice, Customer will lose the amount of the deposit. If the vehicle is not made available to the assigned Network Carrier for any reason, the deposit amount will be held as a dry run fee. Such fee will be charged to the same credit card authorized for the deposit given by the Customer upon placing the order. A Network Carrier is not required to wait to pick up a vehicle or to deliver a vehicle. If the Customer makes a special arrangement with the driver for him to wait until the vehicle is available, any fees assessed will be between Customer and the Network Carrier and made payable solely to the Network Carrier. All amounts other than the deposit payable to Suncoast Auto Transport shall be paid in full by certified check, cashiers’ check, or cash at the time of the delivery of the Customer’s vehicle unless other arrangements have been made. This payment is not the responsibility of Suncoast Auto Transport and Customer will not hold Suncoast Auto Transport responsible for it. If any dispute is made regarding this payment it will be pursued with the Network Carrier and Customer will not hold Suncoast Auto Transport responsible for it. In other words Customer will not go after Suncoast Auto Transport for this payment. Customer agrees to deal with any legal issue regarding this payment directly with the Network Carrier.

It is understood that the Customer will have only one Agreement with one transport company at any one time. If the customer hires another company to transport the vehicle while under contract with Suncoast, the deposit amount will be charged and not refundable to the customer. Jobs that are double posted on Central Dispatch (National Dispatch Board for Auto Carriers) while under contract with Suncoast can not cancel to go with another broker and the deposit will be charged and nonrefundable. The reasons for these measures is to not waste the brokers and carriers time as going with another broker is doing the same thing Suncoast Auto is already doing and the vehicle will be posted by another company to the same board and this will make it difficult for Suncoast to locate a carrier. The customer understands that they can always expedite the pick up of a vehicle by raising the amount from the standard rate given by Suncoast to entice a carrier to schedule faster if the dates for pick up are of importance to the customer and the vehicle is not scheduled and we are rapidly approaching the first available dates for pick up.

Customer warrants that he/she will pay the transportation price/deposit due to Suncoast Auto Transport / Carrier, for delivered vehicles, and will not seek to charge back a credit card or stop a check to offset any dispute for damage claims and/or delays etc.. It is the Customer‘s responsibility to have any payment due when the Carrier arrives. All payments for Carrier must be in the form of Cash, Cashier’s check or Money order – No exceptions. Certified funds must be made payable to the delivering car carrier and not – Suncoast Auto Transport. Personal checks or credit cards will NOT be accepted for the remaining balance – No exceptions!

The Customer agrees that if the payment cannot be made by these methods, the vehicle/item will be stored at the Customer‘s expense until Customer pays in full all transport charges. Should the Customer be unable to accept delivery for any reason, the vehicle/item will be placed in storage. Any and all storage and delivery charges will be the responsibility of the Customer.

Restrictions and customizations on the vehicles

Any date restrictions or specifications must be made at time of booking and noted on this Agreement. If the carrier goes to load the vehicle and for any reason can not load the vehicle because of a vehicle customized addition that was not mentioned to Suncoast and these custom additions are not mentioned on the notes of this contract the deposit will not be refundable and charged as a dry run fee. If the vehicle has personal items inside of it and the carrier refuses to take it because these items were not permitted or approved by the carrier at time of scheduling, or written on this contract, the deposit will not be refundable and charged as a dry run fee. Customer also understands that even if the carrier is OK with the items inside the vehicle, these items are not insurable by the carriers insurance and is at own risk. All pick up & delivery dates are estimates. When Suncoast Auto Transport contacts Customer to let them know we have dispatched the order to a Network Carrier, we give only the ESTIMATED pickup and delivery dates. It is not unusual for a Network Carrier to give estimated pick up or delivery dates and then the truck arrives a day or two earlier or later. We can not control bad weather, traffic, delays at weigh stations or delays at other pick ups and drop offs. The Customer agrees not to hold Suncoast Auto Transport responsible, in the event the Network Carrier is late either picking up or delivering said vehicle(s). These dates and times can easily change as the drivers may have issues with their other customers who delay the driver. If the Customer wants a reduction or re-imbursement for rental cars because of late pickup or delivery, he/she must ask the Network Carrier directly. All Network Carrier’s policies of door to door delivery means the Network Carrier will get as close as possible to the location. However, local traffic laws – weight and height restrictions, low hanging branches, tight turns, etc. in getting to the neighborhood on local streets – take priority. No reduction in transport fees are allowed for these reasons. It is understood and agreed that Suncoast Auto Transport will not be liable for or reimburse any auto rental accruals or any other additional expenses incurred.

Door to Door Service Defined

Door to door means that the Network Carrier or car transport driver will get as close to the door as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Auto transport trucks are the largest transport vehicles on the road and need lots of room to maneuver and turn around, so if access to the location is restricted by narrow streets, low-hanging trees, speed bumps, or tight turns, the driver may ask that the Customer to meet the truck at a suitable location such as a large parking lot or grocery store nearby. Insurance, Bill of Lading, Claims

The Customer understands that damage insurance, which can only be provided by the Network Carrier and not by Suncoast Auto, is not insurance purchased by Suncoast Auto Transport, by law the Network Carrier is the one that has to be insured for Liability and Cargo insurance as he is the one carrying the vehicle. Insurance only covers the vehicle and no personal items transported inside the vehicle. Any damages during the loading, unloading, and/or transport of vehicle are the sole responsibility of the Network Carrier and are subject to each independent Network Carrier’s BOL (Bill of Lading) terms & conditions. Any damage claims against the Network Carrier, MUST be clearly noted on the drivers BOL and/or inspection report at the time of delivery. The damage noted on the BOL must be signed off by both the Customer and the delivery drivers representing the company that was hired on your behalf. A proper inspection by you, the Customer, or the second party receiving the vehicle, is mandatory – regardless of weather or time of delivery!! Signing the Bill of Lading without any notation of damage verifies that the Customer or his agent has received the said vehicle(s) in good condition, and that Suncoast Auto Transport, Network Carrier and its agents are relieved of any further responsibility. Suncoast Auto Transport is not responsible for any damages or losses as we are not the ones physically handling the vehicle(s). Suncoast Auto Transport is a licensed and bonded broker. We are responsible for booking the shipment of vehicles with a licensed and insured carrier, who handle their own damage claims. It may take a few weeks for the Network Carrier to process the claim, since the drivers must return to their terminals with the original Bill of Lading condition reports.

Suncoast Auto Transport and its agents must also be notified of any damage by phone within 24 hours. Suncoast Auto Transport will support you in this effort should such a problem occur, but in no way will Suncoast Auto Transport accept responsibility for any negligence of the assigned Network Carrier. If the vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider. Any claim or controversy arising from or relating to this Agreement, or the performance or breach thereof, shall be subject to the jurisdiction of Saint Lucie County, Port Saint Lucie, Florida. Customer specifically waives any right to judicature of this matter at any other location. Suncoast Auto Transport will provide Network Carrier’s insurance certificate and carrier information should any controversy arise.

The parties here agree that all actions or proceedings arising in connection with this agreement shall be tried and litigated exclusively in the State or Federal ( if permitted by law and a party elects to file an action in federal court ) courts located in the Saint Lucie county, in the State of Florida.

This choice of venue is intended by the parties to be mandatory and not permissive in nature, and to preclude the possibility of litigation between the parties with respect to, or arising out of, this Agreement in any jurisdiction other than that specified in this section. Each party waives any right it may have to assert the doctrine of forum non convenience or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this section By action of this provision, the parties agree to submit to the personal jurisdiction of the aforementioned court.

This agreement and any shipment here under is subject to all terms and conditions of the carrier’s tariff and the uniform straight bill of lading, copies of which are available at the office of the carrier.

This supersedes all prior written or oral representation of Suncoast Auto Transport inc and constitutes the entire agreement between Customer and Suncoast Auto Transport inc and may not be changed except in writing signed by an officer of Suncoast Auto Transport inc.

BBB and Guarantees

Suncoast Auto transport participates in the Better Business Bureau’s BBB Online Program. Upon Customer’s request, we agree to cooperate with BBB efforts to resolve disputes that may arise under this Agreement. The money back guarantee will reimburse the customer of their deposit if the carrier does not pick up the vehicle as scheduled. The remaining balance paid to the carrier at time of delivery are not responsibilities of Suncoast and in no way should Suncoast be held responsible for that payment.

Customer represents that he/she is over the age of eighteen (18) and is permitted by law to enter into this Agreement. Customer warrants that he/she is the registered legal owner of the vehicle, or that he/she has been duly authorized by the legal owners to enter into agreement for transportation of the vehicle. Customer acknowledges that he/she has had ample opportunity to review this Agreement prior to entering into this Agreement and that he/she understands the terms and conditions of this Agreement and has voluntarily entered into this Agreement. If delivery of the vehicle is received by a second party on the Customer’s behalf, it is the Customer’s responsibility to advise them of the terms and conditions. The Parties expressly consent and agree this agreement shall be electronically signed. the parties agree the electronic signatures appearing on this agreement shall be treated, for purposes of validity, enforceability as well as admissibility, the same as hand-written signatures.